FAQ – FREQUENTLY ASKED QUESTIONS
Here you’ll find answers to the most frequently asked questions about our website and services. If you can’t find what you’re looking for, feel free to contact us — we’ll be happy to help.
In our FAQ section, you’ll find quick answers to your questions about our industrial equipment and accessories. Simplify your experience with REXEL.
Once you’ve selected the machinery you need, simply get in touch with us here . Our customer service team will gladly help you complete your order and answer any questions you may have.
Production time generally depends on current order volume, but it usually takes no more than 2–4 weeks.
Yes, we offer a 12-month warranty on all machinery, excluding consumable spare parts (such as cutting blades, sharpening stones, timing belts, etc.).
If you experience any issues with your machinery after the warranty period, we’ll still assist you by phone or email. If you need replacement parts, we’ll help you choose the right components to solve the problem as quickly as possible. However, these replacements are not covered under warranty.
Yes, in most cases it’s possible. Just let us know your requirements, and we’ll help you find the best possible solution.
No. Installation instructions are included with the product and are detailed and easy to follow. Anyone can install the machine without needing to hire a professional.
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